REFUNDS
Request a MacTC refund
Bought MacTC within the last 30 days? Send the Paddle transaction ID from your receipt and we’ll take it from there. MacTC offers a full refund for its one-time purchase when you contact us within 30 days of the purchase date.
What to do
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1
Use an address where we can reply
The checkout address is usually the fastest one for us to match, but the Paddle transaction ID is what lets us verify the order.
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2
Give us enough to find the order
The form accepts only your reply address and transaction ID. It does not ask for card details, a reason, or your MacTC registration code.
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3
Watch for Paddle’s confirmation
We’ll locate the order and submit the full refund through Paddle. Paddle will email the refund receipt and credit note after the refund is approved.
What happens next
Paddle is the merchant of record for MacTC purchases and returns the money to the original payment method where possible. Card refunds typically appear within 3–5 working days; timing for other payment methods may differ.
A refund or payment reversal will end paid access. You can keep using MacTC’s free monitoring features.
Prefer to contact the merchant of record directly? Use Paddle Buyer Support and choose the refund option.
Your rights
MacTC’s 30-day promise is in addition to any non-waivable rights you have under local law or Paddle’s buyer terms. Requests after 30 days are not covered by MacTC’s voluntary refund promise, but those other rights still apply.